Service scope expanded to include HR business analysis
(Measured) Service quality vastly improved
Expertise in team sold to external clients
Workforce
optimisation (improved billable utilisation, reduction in senior band
level population, movement of work offshore) delivered several million
pounds of savings straight to the bottom line every year
Offshore
team created, delivering both substantial service cost reduction, and
building capability in India which then additionally serviced the India
workforce
Major European Management Consultancy
business.
Key Success Factors In This Case
Recruitment Process Outsourcing
Off-shoring transactional roles to India
'Up-skilling' the remaining on-shore team
Process re-engineering
Introducing 'resourcing principles' which were formally signed off by both the relevant Unions, and staff representative groups
The introduction of multi-channel routes into the company, such as Graduate recruitment
Major European Management Consultancy
Management consultancies and BPO providers rely on miximising the utilisation of their workforce to make profits - any unforecasted under-utilisation has a direct negative impact on the company's financial performance
In
this case, over the course of 18 months Noel Scotford transformed and
subsequently led the Resourcing and Recruitment function (in both the
UK and India) of a leading European consultancy
organisation, turning it from a purely transactional service to a
relevant function at
strategic, tactical, and operational levels, delivering in turn several
million
pounds of annualised savings, improved service levels (which in turn
delivered
additional significant ‘bottom line’ contribution), and increased
capability to
the business.